Privacy

This explains what personal information we collect through this website and when you get in touch, why we collect it, and what we do with it. The short version: we use it to reply to you and, if we work together, to build your website. We don’t sell it, and we don’t track you around the web.

Who we are

This website is run by Paul Morris, a sole trader trading as TwelvePointNine and 995 (“we”, “us”). We’re responsible for your personal information, which makes us its “controller” under UK data protection law. You can reach us at 995@twelvepointnine.com or CAI, Coble Dene, North Shields NE29 6DE.

What we collect

• When you use the booking form: your first name, business name, what the business does, current website, preferred go-live date, email address, phone number (optional), whether you have a logo, and any add-ons you choose. If you reached the site from one of our adverts or campaign links, the form also sends the tags that link carried (such as a Google Ads click ID and the campaign name), so we know which advert brought your enquiry. They’re read from the page address and kept in the page’s memory only, not in a cookie.
• When you contact us by email, phone or WhatsApp: your contact details and whatever you tell us.
• If we work together: the details needed to plan and build your website, and invoice and payment records.
• When you visit the site: our hosting provider processes technical information such as your IP address and browser type to deliver the site and protect it from abuse. We don’t use analytics, advertising trackers or cookies.

How we use it, and why we’re allowed to

• To reply to your enquiry and prepare a quote. You asked us to, so this is a step towards a contract at your request.
• To build and look after your website if you become a client: needed to carry out our contract with you.
• To keep financial records for tax: a legal obligation.
• To send you the occasional email about 995, such as new services, offers and useful updates, if you’ve enquired with us and didn’t opt out. This is in our legitimate interests. You can say no on the booking form, and every email has an unsubscribe link. Unsubscribing stops these emails straight away.
• To see which of our adverts bring enquiries, using the advert tags sent with your enquiry: in our legitimate interests. We may tell Google Ads that a click led to an enquiry, using the click ID only, never your name or contact details.
• To keep the website secure and working: in our legitimate interests.

Who else handles it

We use a small number of trusted providers to run the business. They only process your information on our behalf:

• Cloudflare: hosts this website and protects it from attacks.
• Resend: sends us your booking form and stores our list of contacts for occasional emails.
• Purelymail: our email provider.
• WhatsApp (Meta): only if you choose to message us there.
• Google: only if you arrived from one of our adverts, to measure which ones lead to enquiries (the click ID only).
• Our accountant, and HMRC where the law requires it.

Some of these providers are based in, or store data in, the United States. Where that happens, your information is protected by safeguards recognised under UK data protection law. We never sell your information.

How long we keep it

• Enquiries that don’t go ahead: deleted within 12 months of our last contact.
• Our email list: until you unsubscribe. After that we keep only your email address on a “do not contact” list, so we never email you by mistake.
• Clients: project and financial records for 6 years after the end of the tax year they relate to, as HMRC requires.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, or stop or limit how we use it. You can object to marketing emails at any time, and we’ll always stop. Email 995@twelvepointnine.com and we’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

We don’t use tracking or advertising cookies. The only cookie this site sets is a strictly necessary one that lets our team into the site while it’s closed for maintenance. It isn’t used for anything else.

Changes

If we change how we use your information, we’ll update this page and the date at the top. See also our website terms.